Cancellation

If Bridge Medical Language was unable to deliver the service as agreed due to insufficient numbers or other unforeseen circumstances, it will refund any fees paid in full.

Refunds

Bridge Medical Language will offer a replacement service where possible. Any request for a refund will be treated fairly however eligibility for a refund will be based on the services provided and the costs incurred by Bridge Medical Language in order to provide such services. Consumers may seek to transfer their enrolment which can be done once at no charge. Any further requests to transfer enrolment will incur a transfer fee of $25 (incl. GST). Refunds will not be provided for materials purchased by the consumer that will become the property of the purchaser e.g. textbooks. An administration fee may apply for processing refunds

Eligibility for a refund Notifications to cancel enrolment must be received in writing no less than 10 business days (2 weeks) prior to the start of the course. Where hard copy pre-course learning materials have been provided or access granted to electronic pre-course learning material it is deemed that the person has started the course and no refund applies.

Refunds do not apply where:
- people don’t complete the course once it starts, or
- people fail to attend From time to time Bridge Medical Language will apply different eligibility criteria for a refund due to its investment in the provision of such a service and/or due to the legislative or regulatory requirements of the service. Variations to this policy will be clearly displayed so that the consumer can make an informed choice.